Patient Services Coordinator: Fertility

3 days ago


Mudgeeraba, Queensland, Australia Monash IVF Group Full time
About the Role

We are seeking a skilled Patient Services Coordinator to join our team at Monash IVF Group.

As a Patient Services Coordinator, you will be the first point of contact for patients, providing exceptional service and ensuring a seamless experience for those undergoing procedures related to gynaecology, fertility, ophthalmology, plastic and cosmetic surgery, and paediatric dental.

Your responsibilities will include:

  • Triage incoming calls and patient enquires
  • Admitting and discharging patients
  • Managing patient theatre bookings and monitoring appointments
  • Accurate data entry into the patient management system
  • Completing health fund checks and providing quotes
  • Providing administrative support to the clinical team
  • Delivering exceptional care to patients
  • Health fund billing and receipting
Requirements

We are looking for someone with:

  • Previous experience in a busy day hospital or medical environment
  • Knowledge of medical terminology
  • Previous experience with health funds
  • Excellent communication and telephone skills
  • Exceptional computer and IT skills, Microsoft Office Suite essential
  • Strong attention to detail
  • Ability to work cohesively within a multi-disciplinary team
  • Superior time management skills
What We Offer

As part of the Monash IVF Group team, you will have access to:

  • A Learning & Development Framework
  • Access to an Employee Assistance Program
  • Discounts on Monash IVF Group services
  • Paid IVF Leave
  • Paid Parental Leave
  • Access to Fitness Passport

Join us in delivering exceptional patient care and experience.



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