Patient Services Coordinator: Fertility
3 days ago
We are seeking a skilled Patient Services Coordinator to join our team at Monash IVF Group.
As a Patient Services Coordinator, you will be the first point of contact for patients, providing exceptional service and ensuring a seamless experience for those undergoing procedures related to gynaecology, fertility, ophthalmology, plastic and cosmetic surgery, and paediatric dental.
Your responsibilities will include:
- Triage incoming calls and patient enquires
- Admitting and discharging patients
- Managing patient theatre bookings and monitoring appointments
- Accurate data entry into the patient management system
- Completing health fund checks and providing quotes
- Providing administrative support to the clinical team
- Delivering exceptional care to patients
- Health fund billing and receipting
We are looking for someone with:
- Previous experience in a busy day hospital or medical environment
- Knowledge of medical terminology
- Previous experience with health funds
- Excellent communication and telephone skills
- Exceptional computer and IT skills, Microsoft Office Suite essential
- Strong attention to detail
- Ability to work cohesively within a multi-disciplinary team
- Superior time management skills
As part of the Monash IVF Group team, you will have access to:
- A Learning & Development Framework
- Access to an Employee Assistance Program
- Discounts on Monash IVF Group services
- Paid IVF Leave
- Paid Parental Leave
- Access to Fitness Passport
Join us in delivering exceptional patient care and experience.
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