On-Site Technical Solutions Expert
1 week ago
As a technical support specialist, you will be responsible for providing on-site and remote technical assistance to clients. This includes conducting routine maintenance and troubleshooting activities to resolve technical issues in a timely manner.
The role involves project work, site visits, remote user support, and travel to other locations as required. You will also be expected to act upon incident reports, provide prompt solution-based support, and enter data into ServiceNow for analysis or further escalation.
Key technologies include Windows 10, Windows 11, Office 365 Suite, Active Directory, SCCM, Citrix, Basic Networking, Airport Peripherals/Technologies, and MDM/Intune.
Requirements- Proven experience in providing technical services within an enterprise environment.
- Strong knowledge of desktop and field service technologies including Active Directory, O365, SCCM, Citrix, and Windows 10.
- Experience working with Apple products and/or completed Microsoft or vendor-based courses.
- Experience in using ITSM systems (ServiceNow highly desirable).
- Excellent customer service skills and professional communication abilities.
- Ability to work on-site, five days per week, with a 24/7 on-call rotation.
- Australian driver's license and reliable vehicle (expenses to be claimed).
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