Technical Solutions Expert

6 days ago

Brisbane, Queensland, Australia beBeeTechnical Full time $150,000 - $180,000

**Job Title:** Technical Solutions Expert

Job Summary

We are seeking a seasoned technical professional to lead our support organization as the Technical Solutions Expert. This role is responsible for developing and implementing comprehensive best practices for high-availability systems, driving continuous improvement, and maintaining the highest standards of system reliability.

Main Responsibilities
  • Team Leadership & Cross-Functional Collaboration: Lead and develop a specialized systems engineering team that serves as the technical liaison between Support and Development organizations.
  • Incident Management & Technical Excellence: Develop and implement comprehensive best practices for incident management, ensuring rapid response and resolution for high-availability systems.
  • Performance Monitoring & Metrics Management: Design and implement comprehensive monitoring systems for support effectiveness metrics including: First Time Fix Rate (FTFR), Time to Resolution/Containment Action, Time to Root Cause identification, Product quality metrics (defect escape rates).
Key Requirements

Must-Haves:

  • Bachelor's Degree in Software, Mechatronics, Systems Engineering or equivalent.
  • 5+ years' experience working on complex systems comprised of edge and cloud computing elements, sensing and sensor processing communicating using fixed and wireless networks.
  • 2+ years of people management experience in a technical environment.
  • Strong software development background, preferably in Python and C++.
  • Proven experience with high-availability systems and autonomous or robotics platforms.
  • Experience with incident management frameworks (ITIL, SRE practices).
  • Experience with monitoring and observability tools.

Nice-to-Haves:

  • Prior experience with the mining industry and/or mining operational systems such as Fleet Management or Autonomous Equipment.
  • Experience working with cloud environments such as AWS or Azure.
  • Knowledge of Open Autonomy frameworks and autonomous vehicle systems.
About Us

We are a leading provider of fleet management systems for the surface mining industry. Our solutions help customers advance the efficiency and safety of their operations.

What We Offer

We offer a competitive compensation package, opportunities for career growth and development, and a dynamic work environment.

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