Senior Claims Professional

2 days ago


Brisbane, Queensland, Australia beBeeGeneral Full time $74,838 - $105,121
Claims Officer Position Overview

This is a senior-level role within the General Insurance industry, focusing on claims handling and management.

Key Responsibilities
  • First point of contact for new claims and instructions from Insurers
  • Triage, seek guidance, and determine next steps to progress claims
  • Gather and prepare documentation for accuracy
  • Instruct service providers on direction from Loss Adjusters
  • Assist Loss Adjusters establish appointments for efficient caseload management
  • Meet Service Level Agreements and Key Performance Indicators
  • Ensure contractual, statutory and regulatory requirements are met
  • Record information in our proprietary claims system
  • Maintain timely response to communications giving clear advice
  • Assist with invoicing and administrative functions

Success in this role requires a minimum of 3 years of experience in General Insurance claims.

A strong track record of critical-thinking skills, personal drive, and self-motivation will be essential in this position.

The ideal candidate will have excellent customer service and time/caseload management skills, allowing them to work effectively as part of a team.



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