Senior Claims Professional

2 days ago

Brisbane, Queensland, Australia beBeeCareer Full time

Job Description

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  • We are seeking a Senior Claims Consultant to join our team, who will be responsible for managing insurance claims across various lines of business.
  • The successful candidate will have exposure to all Motor and Warranty lines and will be looking to solidify their career within our organization.
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Key Responsibilities

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  • Manage a portfolio of claims end to end
  • Complex claims and manage the full IDR process
  • Liaise with various third-party providers
  • Settle claims within client service instructions, company guidelines and delegated authority
  • Attend client meetings where applicable
  • Achieve monthly KPI's as designated by management
  • Comply with legislation such as the General Insurance Code of Practice and other relevant legislation / regulations and policy requirements
  • Resolve complaints in accordance with company guidelines
  • Identify potential fraud / recovery indicators for claims where applicable
  • Payment approval responsibilities
  • Train and mentor claims consultants within the team
  • Help with QA requirements including regular file audits of colleagues
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Requirements

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  • At least 5 years of Claims experience in Motor or Property claims
  • Industry specific ANZIIF qualifications (desirable)
  • Focused on customer / client outcomes
  • Strong Negotiation skills
  • Excellent customer service skills
  • Excellent communication and interpersonal skills
  • PC literate – Database and Microsoft Office
  • Time management and organisational skills
  • A team player that has the ability to coach and mentor fellow peers
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Benefits

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  • Flexible work arrangements – including WFH
  • Paid Parental Leave
  • Birthday Leave
  • Excellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
  • Exciting career – as our Company grows, so do the opportunities for our people
  • Opportunities for ongoing education and career development
  • Service recognition awards
  • Employee assistance program for yourself and immediate family members
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Others

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  • Flexible and hybrid work arrangements
  • Mental Health and Wellbeing Support for yourself and immediate family members
  • Employee Recognition Awards and Service Milestone Recognitions
  • Peer Support Program
  • Annual flu vaccinations
  • Access to Reward Gateway – discount offers at over 350 retailers
  • And more...

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