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Customer Experience Ambassador

1 month ago

Port Macquarie, New South Wales, Australia Travel + Leisure Co Full time

Experience the Art of Exceptional Service

We Put the World on Vacation is a mission-driven organization that aims to provide unforgettable experiences for millions of travelers worldwide. Our team of passionate professionals is dedicated to delivering exceptional customer service, and we're seeking a skilled Guest Experience Host to join our Flynns Beach team.

About the Role

As a Guest Experience Host, you will be responsible for the day-to-day operation of the front desk, ensuring seamless check-in and registration processes for owners and guests. You will also provide information on local attractions, complete department-related paperwork, and utilize various communication equipment.

This fast-paced environment requires an individual with excellent customer service skills, who is passionate about delivering exceptional experiences. You will have the opportunity to work with a diverse range of people, build strong relationships, and make a real difference in their lives.

Key Responsibilities

  • Greet and register owners and guests in a warm and welcoming manner
  • Provide accurate and timely information on local area attractions and amenities
  • Complete all department-related paperwork and tasks efficiently
  • Utilize various communication equipment, including telephones, facsimiles, and computers

Your Benefits

Become part of a dynamic team that values growth, development, and fun Enjoy a competitive salary of $65,000 - $75,000 per annum, plus benefits, including:

  • Discounted hotel stays across the world
  • Subsidized Private Health Insurance (upon successful completion of probation period)
  • Professional development funding
  • Base hourly rate coupled with performance-based incentives
  • Monthly, Quarterly, and Yearly Recognition Programs

The Ideal Candidate

To succeed in this role, you will possess:

  • A genuine passion for customer service and the local area
  • Excellent communication skills, with the ability to build strong relationships
  • Enthusiasm, self-motivation, and a positive attitude
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Opera) advantageous
  • The ability to recognize and solve problems in the workplace
  • A flexible schedule, including nights, weekends, public holidays, and school holidays

About Us

Wyndham Destinations Asia Pacific develops, markets, and sells vacation ownership interests in a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan, and Europe. We serve more than 60,000 vacation owners in Club Wyndham South Pacific. Join our global team and become part of a company that values growth, development, and fun