Senior Claims Expert

7 days ago

Sydney, New South Wales, Australia beBeeProfessional Full time $100,000 - $120,000
Claims Leadership Role

This challenging position will see you make a real difference to people's lives as a senior claims professional.

  • Manage complex claims, balancing customer needs with policy and business requirements.
  • Communicate effectively with customers, stakeholders and treating practitioners via phone and written correspondence.
  • Interpret policy terms, underwriting decisions and non-disclosure matters to determine claim eligibility.
  • Analyse complex financial and medical information to make sound, evidence-based claims decisions.
Key Responsibilities
  • Develop Return to Work (RTW) plans in collaboration with customers and healthcare providers.
  • Lead case conferences and employ strategies to gather critical information on customer conditions and work capacity.
  • Collaborate with internal and external stakeholders, including underwriters, rehab consultants and legal officers.
Requirements
  • At least 4-6 years' experience in claims across Retail Income Protection Insurance.
  • Ability to build rapport and empathy with customers during difficult times and commit to delivering proactive, high-quality customer service.
  • Demonstrated analytical and problem-solving skills and attention to detail.
What We Offer
  • A supportive leadership team and collaborative colleagues.
  • Leadership opportunities in a leading life insurer with a proud history and commitment to inclusion and diversity.

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