Customer Service Advisor

5 days ago

Rockhampton, Queensland, Australia beBeeService Full time $63,000 - $84,000
About This Role

We are seeking a highly organized and communicative advisor to join our team in Rockhampton.

Key Responsibilities:
  • Develop and manage customer service schedules, including service planning, confirmation and short notice placements and cancellations.
  • Prepare and transmit schedules for customer services to support professionals.
  • Arrange replacement staff to cover planned or unplanned absences and shift changes.
  • Provide coaching, supervision, support and direction to support professionals to ensure quality service is provided to individuals they support.
  • Verify allocation of support professionals against customer service schedules to ensure timesheet data is processed in a timely manner.
  • Maintain and update data in information systems.
Requirements:
  • Demonstrated high level verbal and written communication skills.
  • Confident in the use of Microsoft suite of products.
  • Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem-solving skills.
  • Ability to contribute positively to a high performing team.
  • Excellent time management and organisational skills.
  • Experience using AlayaCare (desirable).

What We Offer:

  • A dynamic and caring work environment.
  • The opportunity to make a positive difference in your local community.
  • Ongoing training and professional development opportunities.

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