Service Advisor

2 weeks ago

Rockhampton, Queensland, Australia CApricorn Motors pty ltd Full time $60,000 - $90,000 per year

A fantastic opportunity has become available for a performance-driven, customer-focused Service Advisor to join the Autopact CQ team and deliver an exceptional customer service experience.

We are seeking a Service Advisor with unrivalled customer service skills. You will need a proven customer service background and the drive to excel in a professional environment. This is the chance you have been waiting for to further your career in the automotive industry

Autopact CQ is a high-performing service department that prides itself on managing high customer retention, above-national-average customer survey scores, and promoting a positive brand image.

This role offers:

· Work Monday to Friday 7:30am-5pm

· Attractive remuneration package with the opportunity to maximize earning potential with an industry-leading commission structure.

· Staff and family benefits, including discounts on vehicles, finance, and servicing, discounted health insurance, and access to our Employee Assistance Program.

· A friendly culture and supportive working environment.

· Extensive training and development opportunities.

· Joining a national company with a clear and defined career path for those who want to progress to the next level.

Responsibilities will include:

· Greeting and serving customers for the service department.

· Advising customers on vehicle updates regarding repairs or servicing.

· Following manufacturer and dealership warranty policies effectively and efficiently.

· Coordinating daily service appointments.

· Meeting individual and team targets.

· Managing customer expectations.

· Ensuring customer satisfaction through excellent customer service.

· Booking customer vehicle services via email, phone, or face-to-face.

· Promptly invoicing customers.

· Effectively addressing customer concerns.

Specific skills required:

· Consistently creating a memorable customer experience.

· Explaining the value of vehicle services and repairs.

· Working cooperatively in a team environment.

· Genuine care for external and internal customers.

· Exceptional organizational skills with strong time management.

· Previous experience using Era Power DMS (highly regarded) but not necessary.

· Previous experience using Xtime booking system (highly regarded) but not necessary.

· Current driver's license is mandatory.

Essential criteria:

· A passion for the automotive industry and the brand.

· Ability to logically solve problems.

· Strong attention to detail and communication skills.

· Strong computer skills.

· Commitment to achieving high levels of customer satisfaction.

If you've been looking for that long-term opportunity to be part of a high-performing business, then do not hesitate to make a confidential application now

Our overarching mission echoes through every interaction: 'For everyone to Drive Away Happy, every time.' This commitment isn't just for our customers; it extends to our dedicated employees, trusted suppliers, and everyone connected with our thriving automotive community.

At Autopact Group, diversity is celebrated and equal opportunities are provided to all. Join us in our commitment to creating a supportive and inclusive workplace where everyone can thrive.

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