Customer Service Team Lead

6 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $60,000 - $80,000
Customer Service Team Lead

Drive customer satisfaction and team performance by delivering exceptional store experiences.

As a Customer Service Team Lead, you will play a pivotal role in empowering your team to provide outstanding service, exceeding customer expectations while meeting business objectives. This dynamic role demands strong leadership, excellent communication skills, and an unwavering commitment to creating a warm and genuine instore experience.

Key Responsibilities:

  • Lead by example, driving a customer-centric culture that fosters positive interactions and loyalty
  • Collaborate with the management team to achieve sales targets, ensure operational efficiency, and maintain high standards of presentation
  • Mentor and develop team members through regular feedback, training, and coaching, promoting a culture of empowerment and growth
  • Foster open communication, encouraging ideas and suggestions from team members to enhance processes and improve customer satisfaction
  • Embody our core values: Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated To Quality

Required Skills and Qualifications:

  • A passion for delivering exceptional customer service and building strong relationships
  • Strong leadership and communication skills, with the ability to motivate and empower team members
  • Experience in managing budgets, interpreting financial reports, and generating efficient rosters
  • A keen eye for detail and operational excellence, with the ability to identify areas for improvement
  • Ability to build strong relationships with stakeholders across the business, including suppliers, customers, and peers

Benefits:

  • A competitive remuneration package, inclusive of incentives and bonuses
  • Seasonal product allowances and generous discounts on all products
  • Opportunities for career growth and professional development, with access to regular training and coaching
  • A dynamic and supportive work environment, emphasizing teamwork and collaboration

About Us:

We are a leading fashion brand, renowned for delivering on-trend pieces that capture the latest fashion mood. Our collections inspire women to express themselves through style, wherever their life or ambition may take them. With a heritage of outstanding quality and design, we blend directional must-haves with beautiful basics, adding a touch of sophistication through accessories.

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