Customer Service Team Lead

2 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $60,000 - $80,000
Job Description

We are seeking an experienced and skilled Team Leader to join our team in Melbourne. This role will lead, coach and motivate a team to deliver exceptional customer service and satisfaction through effective personal customer relations skills.

The Team Leader will be responsible for setting targets and objectives with a focus on ensuring the team achieves performance, engagement and behavioural metrics around absenteeism, staff turnover, lateness etc.

This is a mid-senior level full-time position in the Information Technology department within the Transportation, Logistics, Supply Chain and Storage industry.

Key Responsibilities
  • Lead, coach and motivate a team to deliver exceptional customer service and satisfaction
  • Set targets and objectives aimed at improving performance, engagement and behavioural metrics
  • Uphold quality assurance standards by undertaking silent monitoring and side-by-side coaching
  • Provide clear and concise direction, support and guidance to the team
  • Identify and implement improvements to enhance the customer experience or improve operational efficiency
Required Skills & Qualifications
  • Excellent communication and telephone manner
  • High level of interpersonal relationship skills and emotional intelligence
  • Ability to uphold quality assurance standards and ensure compliance with scripts and data entry
  • Ability to provide professional and effective assistance to promote and enhance company reputation
Benefits

This role offers a challenging and rewarding opportunity for professional growth and development in a dynamic and fast-paced environment.

Seniority Level & Employment Type

Mid-senior level full-time position

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