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Service Professional

2 weeks ago

Wollongong City Council, Australia beBeeCustomerService Full time
Role Overview

Our business is a leading wholesaler in the air-conditioning and refrigeration industry, known for our strong brands, expert knowledge, and genuine commitment to customer satisfaction.

We're looking for a professional who's ready to bring positive energy, strong attention to detail, and a solutions-focused mindset to our team.

Whether you've worked in a trade counter, warehouse, retail, or another fast-paced customer service environment – if you love helping people and keeping things running smoothly behind the scenes, we'd like to hear from you.

Key Responsibilities
  • Helping customers: You'll build genuine relationships, provide product support, and offer advice that helps them get the job done.
  • Keeping things on track: You'll quote and process sales orders accurately and efficiently – making sure stock, pricing, and deliveries all align.
  • Working together: From the warehouse to the counter, you'll collaborate with teammates to maintain a clean, safe, and organised environment.
  • Driving great outcomes: You'll take initiative to meet targets and support your team to deliver excellent service.
Requirements
  • A customer-first mindset and strong communication skills
  • Previous experience in customer service or a similar role (retail, wholesale, trades welcome)
  • Solid computer skills – you're confident navigating systems and emails
  • Forklift licence (or willingness to obtain one)
  • A team spirit that reflects our values: Committed, United, Engaged, and Straightforward

Experience in the HVAC/R or trade supply industry is beneficial – but not essential. We'll provide the training you need to succeed.

Why Work With Us
  • Supportive culture – Work with a team that's down-to-earth, inclusive, and genuinely helpful
  • Career opportunities – Be part of a national network with room to grow
  • Stability – Enjoy the security of a well-established business in a future-focused industry
  • Employee perks – Including staff discounts, development opportunities, and a strong safety culture
What's Next

If you're reliable, hands-on, and enjoy being the person people count on – this could be your next career move.