Customer Service Professional

1 week ago

Wollongong City Council, Australia beBeeClient Full time $799,000 - $1,023,000
Key Contact Centre Role

We're seeking passionate, client-focused individuals to join our team as Client Solutions Specialists.

  • Handle inbound calls and emails from clients and financial advisers.
  • Provide accurate information and support across superannuation, insurance, investments, and pensions.
  • Address enquiries and resolve issues in an efficient and professional manner.
  • Maintain accurate and up-to-date records of all client interactions.
  • Collaborate with a diverse team to meet and exceed performance targets.

This key contact centre role involves delivering outstanding service via phone, email, and web chat. You'll assist with enquiries related to superannuation, insurance, investments, and pensions, helping our clients navigate their financial journey with confidence and care.

What We Offer
  • Flexibility: Hybrid Work Model
  • Income Protection Insurance
  • FlexibleTimeOff
  • Private Health Insurance discount
  • Primary & Secondary Paid Parental leave
  • Death & TPD Insurance
  • Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
  • Training: Hands-On, Team-Customised, including SS&C University
  • Extra Perks: Discounts on fitness clubs, travel and more

Our team is committed to having a workforce that is diverse in the widest sense.

Requirements
  • Excellent verbal and written communication skills
  • Strong interpersonal skills and a genuine passion for helping others
  • Positive attitude with a commitment to delivering exceptional service
  • Willingness to learn and adapt to new information, systems, and processes
  • Availability to work a rotating roster between 8 am and 8 pm, Monday to Friday
  • Comfortable working in a hybrid model (minimum 2 days in the office per week, with flexibility to do more)
  • No prior financial services experience required — comprehensive training provided

A background or interest in superannuation, insurance, investments, and pensions is desirable.

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