Customer Service Professional

6 days ago

Wollongong City Council, Australia beBeeCustomerService Full time $56,000 - $86,000
Customer Service Expert

We are seeking a highly skilled and experienced Customer Service Expert to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through various channels.

  • Engage with customers via face-to-face interactions, phone calls, and online platforms to provide timely assistance and support.
  • Identify opportunities to enhance customers' financial well-being by offering tailored solutions and advice.
  • Leverage technology, systems, and digital tools to deliver outstanding service and resolve customer queries efficiently.
  • Manage cash handling, reconcile transactions, and perform administrative duties to ensure seamless operations.
  • Collaborate with the Branch Manager and colleagues to achieve business objectives, maintain operational standards, and drive continuous improvement.
Requirements
  • Prior experience in sales and customer service, preferably in retail, banking, or hospitality.
  • Cash handling expertise and attention to detail to ensure accuracy and efficiency.
  • A willingness to learn and grow within the industry, embracing new challenges and opportunities.
  • Proficiency in Microsoft Office applications and a basic understanding of technology to stay ahead of the curve.
  • Excellent communication and teamwork skills to build strong relationships and drive results.
  • A flexible approach to work and a genuine desire to make a positive impact on customers' lives.

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