Business Operations Specialist
3 days ago
We are seeking a skilled Business Operations Specialist to join our team at Cuscal Limited. This is a fantastic opportunity for an individual who is passionate about delivering high-quality services and contributing to the growth of our organization.
About UsCuscal Limited is a leading provider of payment solutions, offering a range of services that help businesses succeed in today's fast-paced market. Our team is dedicated to providing exceptional support and expertise to our clients, and we're looking for someone who shares our commitment to excellence.
Key Responsibilities- Trend Analysis: Utilize data-centric solutions to analyze trends related to service failures, identifying areas for improvement and developing actionable plans to enhance overall service quality.
- Process Enhancement: Collaborate with technology teams to gather post-implementation reviews, contribute to process enhancement opportunities based on ITSM best practices, and identify IT Service needs and opportunities.
- Service Management: Maintain the Service Catalogue and Configuration Management Database, ensuring accurate and up-to-date information is available to stakeholders.
- ITSM Tool Maintenance: Collaborate with IT and business groups to ensure the ITSM tool is user-friendly and accurately reflects system configurations.
- Minimum 1-2 years of experience in a similar role.
- Proven ability to develop data-centric solutions using appropriate tooling (e.g., Power BI, PowerApps, Python, SQL, Advanced Excel, VBA).
- An understanding of ITIL processes and functions, particularly those related to Service Management.
- Experience maintaining and configuring ITSM tools such as Atlassian Jira Service Management, MS Service Manager, Service Now, or BMC Helix ITSM.
- Strong verbal and written communication skills.
- Demonstrated experience in applying critical thinking to solve complex problems.
As a Business Operations Specialist at Cuscal Limited, you can expect a competitive salary of $85,000 - $110,000 per annum, depending on your level of experience and qualifications. Additionally, we offer a range of benefits, including:
- A hybrid work model, allowing you to balance remote work with collaboration in our office.
- Professional development opportunities, including training and career planning tools.
- A diverse and inclusive workplace culture, where everyone's voice is heard and valued.
- A wide range of financial, lifestyle, health, and wellbeing benefits.
If you're a motivated and detail-oriented individual who is passionate about delivering exceptional results, we'd love to hear from you. Please submit your application, and let's explore how you can contribute to our team's success.
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