Automotive Service Advisor

7 days ago


Melbourne, Victoria, Australia Macro Recruitment Full time

Job Summary: We are seeking a skilled Automotive Service Advisor to join our team at Macro Recruitment. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities:

  • Greet customers and assess their service needs to provide personalized solutions.
  • Communicate effectively with technicians to diagnose and repair vehicles, ensuring timely and accurate results.
  • Provide accurate cost estimates and prioritize repairs to meet customer expectations.
  • Follow up with customers on the status of their vehicles to maintain open communication and build trust.
  • Build strong relationships with customers and maintain customer satisfaction through proactive issue resolution.

Requirements:

  • Proven experience as a service advisor in the automotive industry, with a strong understanding of customer service principles.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong customer service orientation, with a focus on delivering exceptional experiences.
  • Ability to multitask and prioritize in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic computer proficiency, with experience in automotive industry software.

About Us: Macro Recruitment is a leading recruitment agency specializing in the automotive industry. We are committed to providing exceptional service and support to our clients and candidates, and we are seeking a talented Automotive Service Advisor to join our team.



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