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Automotive Customer Service Consultant

2 months ago

Melbourne, Victoria, Australia Macro Recruitment Full time

Position Overview
A full-time opportunity within a reputable automotive dealership located in the north-eastern suburbs of Melbourne. We are seeking an automotive service advisor who is dedicated to providing outstanding customer service.

Key Responsibilities
Your typical day will involve:

• Welcoming customers and evaluating their service requirements

• Effectively communicating with technicians to diagnose and resolve vehicle issues

• Offering precise cost estimates and prioritizing necessary repairs

• Keeping customers informed about the status of their vehicles

• Fostering strong relationships with customers to ensure satisfaction

About the Employer
This organization has been operational for over two decades, boasting a close-knit, family-oriented team committed to your success. They are a family-owned enterprise with multiple dealerships across Victoria, representing brands such as Jeep, Ford, Hyundai, RAM, GWM, and LDV.

Qualifications Required
To be successful in this role, you will need:

• Demonstrated experience as a service advisor in the automotive sector

• Exceptional communication and interpersonal abilities

• A strong focus on customer service

• Capability to manage multiple tasks and prioritize effectively in a dynamic environment

• Basic proficiency in computer systems