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Service Advisor
2 months ago
We are seeking an experienced Service Advisor to join our team at Macro Recruitment. As a Service Advisor, you will play a crucial role in managing guest services and enhancing the customer experience for one of Australia's largest and most successful family-owned automotive groups.
Key Responsibilities- Guest Service Management: Meet guests and handle service enquiries and bookings, ensuring a seamless and efficient experience.
- Repair Order Management: Write up repair orders and provide regular updates to guests on vehicle progress, maintaining open communication and transparency.
- Workshop Coordination: Organise courtesy cars and estimate costs and time needed for repairs, working closely with the Workshop Controller to ensure timely completion.
- Quoting and Authorisation: Quote and obtain authorisation for additional work, ensuring accurate and transparent pricing.
- Guest Complaint Resolution: Handle minor guest complaints professionally, resolving issues promptly and efficiently.
- Relevant Experience: Relevant experience in Service Advising, preferably within the automotive industry, with a strong focus on customer interaction and repair order management.
- Automotive Industry Knowledge: Strong knowledge of the automotive industry, including customer interaction, repair order management, and workshop coordination.
- Guest Service Focus: Strong guest service focus with excellent communication and organisational skills, able to manage time effectively and multi-task in a fast-paced environment.
- Positive Attitude: Positive attitude, energy, and the ability to contribute to a team spirit, with a strong commitment to delivering exceptional customer service.
- Competitive Remuneration: Competitive remuneration package with a base of $60,000 + super and commissions, reflecting your value to the team.
- Ongoing Development: Company-paid ongoing development and training, ensuring you stay up-to-date with industry best practices and advancements.
- Supportive Environment: Supplied uniforms and a friendly working environment with opportunities for career progression, supporting your growth and development.
