Automotive Service Advisor

2 months ago


Melbourne, Victoria, Australia AUTOrecruit Full time
About the Role

We are seeking a highly motivated and enthusiastic Service Advisor to join our team at AUTOrecruit. As a Service Advisor, you will be the first point of contact for our customers, assisting in determining their requirements and providing exceptional customer service.

Key Responsibilities:
  • Scheduling and Coordination: Schedule customers' vehicles for servicing and repairs, providing clear explanations of vehicle diagnosis and quotations for repair jobs.
  • Customer Communication: Liaise with customers to ensure they receive the best possible customer service experience, meeting and exceeding manufacturers' CSI/NPS targets.
  • Team Collaboration: Work collaboratively with the team to achieve sales and customer satisfaction goals.
Requirements:
  • Experience: Previous experience in a similar role within a retail automotive service department.
  • Skills: Excellent communication, numeracy, and customer service skills, with a willingness to go above and beyond to exceed customer expectations.
  • Knowledge: Sound automotive knowledge and a current driver's license.
  • Personal Qualities: Punctual, reliable, professional attitude, strong time management skills, and the ability to thrive in a team environment.
What We Offer:

Remuneration will be assessed based on the successful applicant's experience. We offer a dynamic and supportive work environment, with opportunities for career advancement and professional growth.



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