Payroll Service Delivery Expert

1 week ago

Melbourne, Victoria, Australia beBeePayroll Full time $100,000 - $120,000

About Visory is on a mission to automate financial back-office tasks for small businesses, enabling founders to focus on decision-making. We combine a powerful platform, expert teams, and real-time insights to transform how businesses manage their financial performance.We're growing fast, scaling across the US, ANZ, and beyond.
We're looking for a leader to help us scale exceptional service delivery in our marketplace model.The RoleThis isn't a standard payroll management role.You'll lead a high-performing payroll operations team responsible for delivering timely, accurate, and compliant payroll services.
You'll own workflow performance, solve complex problems, and set quality standards across the team.You'll be building and running the engine that powers payroll services in our expert marketplace.
That means managing capacity, overseeing implementations, driving standardisation, and helping transition into a scalable, tech-enabled payroll delivery model.We're looking for someone who thrives in operational detail, leads with accountability, and is hungry to build a best-in-class payroll service.What You'll DoOwn payroll workflow delivery – ensuring accuracy, timeliness, and complianceMonitor and enforce service levels, proactively solving capacity and SLA risksOversee ad-hoc requests and ensure high-quality outcomes across all tasksImplement strong quality control practices in partnership with our Process & Quality teamLead root cause analysis and documentation of quality issues, preventing recurrenceMaintain up-to-date process documentation and support platform improvementsBuild scalable onboarding processes for new customers, reducing key person riskDrive team development and technical training to maintain excellenceAct as technical SME in our shift toward a more scalable marketplace payroll modelCollaborate cross-functionally to improve workflows and unlock future growthYou'll Thrive Here If You...Are obsessed with execution – you set high standards and deliver consistentlyLove leading teams and building scalable, repeatable processesAre fluent in payroll operations and compliance (Australia & NZ ideal)Are detail-oriented but can also think systemicallyEnjoy improving workflows and working closely with product teamsWant to shape the future of payroll delivery in a modern, AI-enabled model.

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