
Payroll Operations Expert
7 days ago
At the heart of our financial operations lies a singular mission: to empower small businesses with an effortless payroll experience. By combining cutting-edge technology and expert insights, we're on a quest to liberate founders from tedious bookkeeping and payroll duties, allowing them to focus on strategic decision-making.
We've built a powerful platform that streamlines financial performance management, integrating real-time intelligence with dedicated support teams. Our model has garnered significant traction, propelling us forward as a leading force in the US, ANZ, and beyond.
We're now seeking a visionary leader to spearhead our payroll operations, driving exceptional service delivery across our marketplace model. This role transcends conventional payroll management; it's about building and refining the engine that fuels timely, accurate, and compliant payroll for our customers.
The Payroll Operations Manager will be responsible for overseeing high-performing teams, tackling complex problems, and setting quality benchmarks. Key objectives include:
• Owning payroll workflow delivery, ensuring precision, timeliness, and regulatory compliance
• Monitoring service levels, proactively addressing capacity risks and SLAs
• Implementing quality control measures, partnering with the Process & Quality team
• Root cause analysis and documentation of quality issues, preventing recurrence
• Process documentation maintenance and support for platform enhancements
• Developing scalable onboarding processes for new customers, minimizing key person risk
• Driving team development and technical training to maintain excellence
• Collaborating cross-functionally to enhance workflows and unlock future growth
This Role is Ideal for Individuals Who:
• Thrive in operational detail, lead with accountability, and are hungry to build best-in-class services
• Are fluent in payroll operations and compliance, with expertise in Australia and New Zealand preferred
• Enjoy improving workflows, working closely with product teams, and shaping the future of payroll delivery in modern AI-enabled models
Bonus Points If You Have Experience In:
• Transitioning payroll teams to marketplace or outsourced models
• Implementing payroll tech or leading platform enhancement initiatives
• Working in high-growth or startup environments
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