Client Support Specialist
7 days ago
At Service Hero Consulting LLC, we prioritize understanding our clients. This is the foundation of our success in recruitment.
We are collaborating with a well-known entity in the utilities sector, fostering a supportive and hands-on team atmosphere tailored to a blue-collar clientele, including skilled tradespeople who value straightforward and efficient service.
We are looking for a committed Contact Centre Representative to become part of our Melbourne team. This position involves managing 30-40 inbound and outbound communications daily, resolving customer inquiries related to billing discrepancies and various technical matters. You will utilize the Pronto system to generate purchase orders, oversee accounts payable, and ensure effective communication with our clients.
What We Provide:
- Full-time employment with established hours (8:30 AM – 5:30 PM).
- On-site parking available.
- A nurturing team culture with avenues for professional development.
- Opportunities for advancement within a national organization.
Your Responsibilities:
- Manage 30-40 inbound and outbound calls daily in a dynamic environment.
- Address and resolve issues concerning billing errors, malfunctioning alarms, and other technical inquiries.
- Utilize the Pronto system for managing accounts payable, creating purchase orders, and maintaining precise records.
- Communicate effectively with blue-collar customers and tradespeople.
- Collaborate with your colleagues to achieve daily objectives and uphold high service standards.
- Efficiently manage your time to ensure all responsibilities are fulfilled within designated timeframes.
- Maintain a typing speed of at least 30 words per minute to keep pace with the fast environment.
Qualifications:
- Experience in a contact centre or similar fast-paced setting.
- A technical aptitude with the capability to understand and resolve customer issues.
- Excellent verbal and written communication skills.
- Ability to excel in a collaborative team environment.
- Strong attention to detail and capacity to handle multiple tasks simultaneously.
- Familiarity with the Pronto system and experience in generating purchase orders is advantageous.
- Must successfully complete a medical evaluation (including drug and alcohol testing) and a national background check.
If you are a proactive individual with a strong work ethic and the ability to excel in a fast-paced, blue-collar setting, we encourage you to consider this opportunity.
Inclusion, equity, and diversity are fundamental to our identity. We are dedicated to celebrating diversity across race, ethnicity, gender, age, identity, ability, and experience. We are enthusiastic supporters of the LGBTQIA+ community and are committed to empowering marginalized groups.
Acknowledgment of CountryIn the spirit of reconciliation, Service Hero Consulting LLC acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea, and community. We pay our respects to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
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