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Customer Service Representative

2 months ago

Blacktown, New South Wales, Australia Blacktown City Council Full time
About the Role

We are seeking highly motivated and customer-focused individuals to join our award-winning call centre team as Customer Service Officers. In this role, you will provide exceptional customer service to our community, responding to inquiries and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide high-quality customer service to customers via phone and in-person
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development to improve customer service skills
Requirements
  • Administrative qualifications or specialist skills training
  • Customer service experience in a high-volume environment
  • Experience in a call centre environment
  • Cash handling experience
  • Experience in computer applications
What We Offer
  • Competitive salary and conditions of employment
  • Opportunity to work in a dynamic and supportive team environment
  • Professional development and training opportunities
  • Employee benefits, including leave entitlements and superannuation
How to Apply

To be considered for this exciting opportunity, please submit your application, including your resume and a cover letter, through our online application system. We look forward to hearing from you