Telecommunications Team Supervisor

4 days ago

Melbourne, Victoria, Australia beBeeTeamLeader Full time $90,000 - $120,000

As a seasoned Team Leader, you will have the opportunity to drive results and grow capability within our Property Education Department. Reporting directly to the Front End Sales Director, this key role is responsible for coaching, mentoring, and performance managing a telesales team.

Key Responsibilities:
  • Develop and implement strategies to improve call quality and team performance
  • Maintain compliance and ensure adherence to all procedures and policies
  • Provide continuous feedback and strategic direction through data analysis
  • Collaborate cross-functionally to optimise client experience and lead conversion
  • Lead recruitment, onboarding, and professional development initiatives
  • Manage team calendars, lead allocation, and reporting tools to maximise productivity
  • Design and implement fun, results-driven incentives that support team morale and output
Requirements:
  • Strong leadership and team management skills
  • Experience in sales or customer-facing roles
  • Ability to analyse data and provide strategic insights
  • Excellent communication and interpersonal skills

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