Telecommunications Network Manager

3 days ago

Melbourne, Victoria, Australia beBeeNetwork Full time $100,000 - $150,000

Join our team as a Network Management Centre (NMC) Technical Officer, and be part of a dynamic organisation that protects and grows the value of Victoria's rail transport land, assets and infrastructure.

This role offers the opportunity to participate in the day-to-day operations to monitor and manage all of VicTrack telecommunications network based on SDH, PDH, DWDM, OTN, IP/MPLS, xDSL, wireless transmission and access networks. You will be working closely with colleagues to ensure the network is stable and efficient, and provide technical support on a broad range of networks and systems.

The ideal candidate will have a Diploma/COT in Electronics, Information Technology or Telecommunications Engineering, or extensive and relevant industry experience, along with certifications such as CCNA, JNCIA or similar. They should also possess excellent communication skills, both written and verbal, and be able to work well under pressure in a fast-paced environment.

The benefits of this role include free travel on all public transport, 20% leave loading, flexible work environment, stable work environment, 16 weeks paid parental leave, free access to on-site gym and end of trip facilities, training and development opportunities, and many more.

The Senior Network Security Engineer - Managed Services and Wireless Network and Validation Engineer roles are not available at this time. We encourage you to consider other job openings within the company.

Responsibilities
  • Analyse alarms using various operational support system (OSS) components, monitor network performance, proactively take preventative action wherever possible according to agreed procedures to minimise service disruption.
  • Implement quality and cost-effective solutions to resolve network and service issues raised.
  • Apply the prescribed solutions that meet customer requirements and existing SLAs where applicable.
  • Attempt restoration of network and service issues using pre-defined solutions, and, if not successful, gather relevant information to escalate to the next level of support, either internally or externally.
  • Contribute to the development and documentation of NMC procedures, processes and knowledgebase as required.
  • Monitor and process permit to work and change requests.
  • Receive and action any calls for the security desk monitoring function.
  • Complete allocated NMC reviews and sign-off for internal job tickets using VicTrack's service delivery system.
  • Contribute to various forums relating to process, procedure, network/service issue identification and solution generation or other business requirements.
Qualifications
  • Diploma/COT in Electronics, Information Technology or Telecommunications Engineering, or extensive and relevant industry experience (essential).
  • CCNA, JNCIA or similar certifications (essential).
  • ITIL Certification (preferred).
Requirements
  • Experience in monitoring, troubleshooting and maintaining carrier grade telecommunication services across one or more of the following networks: PDH, SDH, DWDM, OTN, IP/MPLS, xDSL and wireless (essential).
  • Working in a 24 x 7 operational environment with shift work (essential).
  • Experience providing technical support on a broad range of networks and systems.
  • Exposure to a customer centric, delivery focused environment.
  • Experience in configuring Juniper, Cisco, Extreme, and other carrier grade switches/routes/muxes/DSLAMS.
  • Experience with Microfocus, OBM, or other similar OSS platforms.

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