Client Support Specialist
1 week ago
Position Overview
- Location: Eastern Creek
- Employment Type: Full Time, 9am - 5pm
- Salary: $63,000 + Superannuation
Are you skilled in telephone communication and passionate about assisting others in resolving issues? Do you thrive in a dynamic environment and excel in teamwork?
Become part of a company that values its employees as family. This role is situated within a supportive team that handles a diverse range of customer service inquiries, complemented by amenities such as an onsite gym, games room, and massage chairs.
Key Responsibilities:
- Responding to inbound inquiries related to spare parts, pricing, and warranties through phone and email
- Managing a high-volume inbox, processing sales orders, credits, and general inquiries in collaboration with the Supply Chain team
- Handling calls and emails concerning product availability, estimated times of arrival, and customer complaints
- Addressing inquiries and promotions via social media platforms
- Providing support and collaborating with teams across various regions
Candidate Profile:
- A collaborative team member who enjoys working in a close-knit environment
- Excellent communication abilities and meticulous attention to detail
- Dedicated and enthusiastic about learning, with ample training and support provided
- Proficient data entry skills, capable of thriving in a fast-paced setting
If you believe you possess these qualities, we encourage you to consider this opportunity.
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