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Client Support Specialist

2 months ago

Eastern Creek, Western Australia Norwest Recruitment Full time

Position Overview

  • Location: Eastern Creek
  • Employment Type: Full Time, 9am - 5pm
  • Salary: $63,000 + Superannuation

Are you skilled in telephone communication and passionate about assisting individuals in resolving their issues? Do you thrive in a dynamic environment and excel in teamwork?

Become part of a company that values its employees as family members. With amenities such as an onsite gym, recreational room, and relaxation chairs, this role involves collaborating within a well-established team to address a diverse range of customer service inquiries.

Key Responsibilities:

  • Responding to incoming inquiries related to spare parts, pricing, and warranties through phone and email channels
  • Overseeing a busy inbox, processing sales orders, credits, and general inquiries while closely collaborating with the Supply Chain department
  • Managing calls and emails concerning product availability, estimated time of arrivals, and handling complaints
  • Addressing inquiries and promotions through various online platforms
  • Providing support and coordination with teams across different regions

Candidate Profile:

  • A collaborative team member who thrives in a close-knit environment
  • Excellent communication abilities and meticulous attention to detail
  • Dedicated and eager to develop, with ample support and training provided
  • Proficient data entry skills, capable of managing a fast-paced setting

If you believe you fit this profile, we encourage you to explore this opportunity further.