Customer Experience Specialist

2 days ago


Eastern Creek, Western Australia 4WD SUPACENTRE Full time

Why Work with 4WD Supacentre?

4WD Supacentre is a leading omnichannel retailer specializing in outdoor recreation and lifestyle products. As a fast-growing customer-centric business, we're seeking talented individuals to support our expansion and drive excellence in customer experience.

About Our Company

We operate a network of stores, warehouses, and customer care centers, with a strong focus on innovation, customer satisfaction, and employee development. Our team is passionate about delivering exceptional experiences and building long-term relationships with our customers.

Job Summary

We're seeking a Customer Experience Specialist to join our Eastern Creek store team. As a key member of our sales team, you'll be responsible for delivering an exceptional click and collect experience for our customers while driving sales and revenue growth.

Key Responsibilities:

  • Receive and process click and collect orders to meet sales targets
  • Keep customers informed about order status updates
  • Perform picking and packing activities to ensure accurate and timely order fulfillment
  • Drive a positive customer experience through excellent communication and interpersonal skills
  • Support sales team in driving sales and replenishing stock as needed

Requirements:

  • Proven experience in managing click and collect orders from start to finish
  • High level of customer satisfaction and excellent interpersonal skills
  • Previous retail experience with a strong focus on sales and customer service
  • Ability to learn new product SKUs, POS systems, and other relevant technologies
  • Knowledge of 12v systems and outdoor recreation products is highly regarded

What We Offer:

As a Customer Experience Specialist with 4WD Supacentre, you'll have the opportunity to work with a dynamic team, develop your skills and knowledge, and contribute to the growth and success of our business. If you're passionate about delivering exceptional customer experiences and driving sales growth, we encourage you to apply for this exciting opportunity.



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