Customer Service Ambassador

7 days ago


Hobart, Tasmania, Australia Zap Full time

About Us
Zap Fitness 24/7 is a leading 24-hour gym chain with world-class facilities across Australia, dedicated to helping members achieve their fitness goals.

Job Description

We are seeking a skilled Customer Service Ambassador to join our team at our Hobart CBD club. As a key member of our sales and customer service team, you will be responsible for delivering exceptional member experiences and driving sales growth.

Key Responsibilities

  • Provide high-end premium service to members, responding to their needs and concerns in a timely and professional manner.
  • Drive sales growth by identifying and pursuing new business opportunities, and by promoting our services to members and potential clients.
  • Build and maintain strong relationships with members, ensuring their continued satisfaction and loyalty to our club.
  • Work collaboratively with the sales and customer service team to achieve business objectives and improve overall member experience.

Requirements

  • Demonstrated experience in a fast-paced customer service role, with a proven track record of delivering exceptional service and driving sales growth.
  • Intermediate computer skills, with experience in sales and customer service software.
  • Excellent oral and written communication and presentation skills, with the ability to engage with members at all levels.
  • Ability to work autonomously, with a high degree of initiative and self-motivation.
  • Availability to work Saturdays and some weekdays.

What We Offer

  • Competitive hourly rate, plus commission and a fun working environment.
  • Free gym membership, allowing you to practice what you preach.
  • Additional benefits, including anniversary leave days and a free gym membership for friends and family, as part of our recognition for service awards.
  • Access to career opportunities with Asia Pacific's largest diversified fitness group.


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