Customer Service Ambassador
7 days ago
About Us
Zap Fitness 24/7 is a leading 24-hour gym chain with world-class facilities across Australia, dedicated to helping members achieve their fitness goals.
Job Description
We are seeking a skilled Customer Service Ambassador to join our team at our Hobart CBD club. As a key member of our sales and customer service team, you will be responsible for delivering exceptional member experiences and driving sales growth.
Key Responsibilities
- Provide high-end premium service to members, responding to their needs and concerns in a timely and professional manner.
- Drive sales growth by identifying and pursuing new business opportunities, and by promoting our services to members and potential clients.
- Build and maintain strong relationships with members, ensuring their continued satisfaction and loyalty to our club.
- Work collaboratively with the sales and customer service team to achieve business objectives and improve overall member experience.
Requirements
- Demonstrated experience in a fast-paced customer service role, with a proven track record of delivering exceptional service and driving sales growth.
- Intermediate computer skills, with experience in sales and customer service software.
- Excellent oral and written communication and presentation skills, with the ability to engage with members at all levels.
- Ability to work autonomously, with a high degree of initiative and self-motivation.
- Availability to work Saturdays and some weekdays.
What We Offer
- Competitive hourly rate, plus commission and a fun working environment.
- Free gym membership, allowing you to practice what you preach.
- Additional benefits, including anniversary leave days and a free gym membership for friends and family, as part of our recognition for service awards.
- Access to career opportunities with Asia Pacific's largest diversified fitness group.
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