Customer Experience Manager

2 days ago

Canberra, ACT, Australia beBeeAmbitions Full time $80,000 - $100,000

Community Development Specialist

We are seeking a Community Development Specialist to create an environment where members thrive, connections happen naturally, and our space feels like more than just a place to work.

You will be responsible for delivering outstanding customer service while maintaining our high-quality facilities and fostering a strong community through engaging events and personalized experiences.

Key Responsibilities
  • Create memorable first impressions by managing front desk operations and visitor processes
  • Lead customer onboarding with personalized welcome packs and orientation
  • Plan and execute engaging community events that encourage networking
  • Build strong relationships with members and respond proactively to their needs
    • Ensure impeccable presentation of all common areas and meeting spaces
    • Manage meeting room bookings, setup, and AV equipment
    • Oversee mail handling and package management
    • Maintain kitchen facilities and manage office supply inventory
    • Serve as a Floor Warden for building emergency procedures
      • Support operational functions aligned with business objectives
      • Assist in managing service partners and suppliers
      • Collaborate on community programming to drive engagement and revenue
      • Uphold health and safety standards throughout the space
    What We're Looking For
    • Candidate should have a customer-centric mindset with exceptional service skills
    • Proactive, detail-oriented approach with strong organizational abilities
    • Enthusiastic, confident, and friendly demeanor with a professional appearance
    • Excellent communication skills and relationship-building abilities
    • Creative problem-solver who can think outside the box
    • Ability to work autonomously and prioritize effectively
    • Intermediate skills in MS Office applications
    • Experience managing supplier/vendor relationships
      • Has previous experience in a similar customer-facing role
      • Demonstrates strong networking capabilities
      • Shows passion for creating dynamic work environments
      • Possesses the ability to identify upselling opportunities
      • Maintains a results-driven approach with flexibility to adapt to changing demands
    Benefits

You'll join an entrepreneurial, inclusive culture where talented individuals work together to achieve great things. You'll enjoy a fulfilling career full of varied experiences and develop your strengths. Join us to take your ambitions to the next level.

We are dedicated to equal opportunity regardless of race, gender, age, sexual orientation or disability. We rank among the World's Most Ethical Companies and offer veterans from all ranks and services a successful civilian career as they transition out of the military.

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