Senior Client Relationship Manager

**Job Description**

• We are seeking a highly skilled professional to manage client relationships, generate revenue and drive business growth.

This role requires you to be a key member of our team, responsible for generating revenue from allocated clients and agency patch using all available products and platforms.

You will represent us in the market, selling to a variety of agencies and clients, and build key relationships with them. You will also support in responding to briefs and winning business in order to hit designated revenue targets.

As a representative, you will work closely with internal teams to offer clients the best possible solution to access our product suite.

• Represent us in the market, selling to a variety of agencies and clients.
• Build key relationships with agencies and clients.
• Support in responding to briefs and winning business in order to hit designated revenue targets.
• Be an expert on our products including display, audio, content and programmatic in order to meet demands of agencies and clients.
• Develop and maintain relationships with agencies to create repeat and new sales.
• Manage a small patch of agencies and clients independently with the view to develop sales skills.
• Ensure agency contacts are kept up-to-date with relevant information about us.
• Manage campaign delivery on bookings including set up, management and reporting, collaborating with Ad Operations and Campaign Management teams.
• Utilise campaign performance and insights to recommend new strategies and products to proactively grow existing accounts.

• Able to receive and interrogate a brief and work with the agency/client in order to gain the necessary information to facilitate the best possible response.
• Proficient in tools and platforms such as Excel, Powerpoint, Salesforce/CRM system, Google Ad Manager.
• Able to put together a response (usually via PowerPoint) using various elements and specialist resources - producing a response which is clear and answers the brief, by the deadline required.
• Able to present to a group of customer and internal stakeholders to communicate key elements of a response and how it addresses the brief.
• Able to cultivate solid customer relationships which encourage repeat and long term business.
• Ability to support with negotiating and closing deals, using various closing strategies.
• Manages pipeline to ensure there are adequate opportunities to meet targets.
• Uses tools such as Excel and Salesforce to produce pipeline and track conversion rates etc.
• Works with direct line manager to ensure revenue is planned and forecasted accurately and so revenue targets are met together on agency patch.
• Ensure all clients and agencies are kept up-to-date with relevant information about us through regular meetings and presentations.

• Understanding of the wider media landscape and where we will fit in regarding a client's brief. Using this information and our value proposition, be able to piece together a response utilising our product suite.
• Work alongside delivery and commercial optimisation teams (internal) to offer clients the best possible solution to access our product suite.
• Seek knowledge inside and outside the organisation to ensure industry and product knowledge is current.
• Understanding of content marketing, brand strategy and the role of premium publishers in helping brands grow.
• Strong technical knowledge of digital advertising systems and technology including DFP, Tags, Rich Media, Google Analytics etc.

• Maintains an open-minded approach to tasks and tackles work with an optimistic mindset.
• Is able to collaborate successfully with different internal departments in order to successfully coordinate and implement both brief response and implementation from a sales perspective.
• Understands, and is able to act in accordance with, the company values. Is able to use those values as a guideline to how they conduct themselves internally and externally.
• Able to self-motivate and self-direct tasks to ensure time is spent on the appropriate tasks to achieve goals.
• Ability to remain resilient and resourceful across the peaks and troughs of revenue generation.
• Has excellent interpersonal skills in order to develop and maintain relationships across the entire organisation as well as with agencies/clients.