IT Desktop Support Specialist

3 days ago

Sydney, New South Wales, Australia HiTech Group Full time

IT Desktop Support Opportunity

A leading Federal Government department is seeking a skilled IT Desktop Support to join their highly capable team. In this role, you will assist the Regional Onsite Support team with IT desktop support services and/or IT project delivery.

Key Responsibilities:

  • Providing second-level support for systems and production environments, including collaboration with other IT resolver groups to complete incident tickets and service requests.
  • Actioning the team's ticket queues and subsequent resolution actions.
  • Taking ownership of customer issues and requests by proactively managing a positive client experience and ensuring results are communicated to the client clearly.

Requirements:

  • Experience supporting operating environments such as Active Directory, Win10/11 laptops, and workstations, M365, Azure Virtual Desktops and iOS.
  • Proven experience in a technical support role, supporting large numbers of users nationally.
  • Exposure in M365 Power apps, Intune, Netskope, and Video Conferencing is highly desirable.
  • Ability to effectively utilise Ivanti or similar IT Service Management tools.

This is a great opportunity to provide your expertise and support to a Federal Government department. If you have the required skills and experience, we encourage you to apply.

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