UX Research and Service Design Lead
1 week ago
About the Role
We are seeking an experienced UX Research and Service Design Lead to join our dynamic team at Open Universities Australia Pty. As a key member of our team, you will play a pivotal role in shaping exceptional user experiences and driving strategic impact.
Key Responsibilities
- Lead UX Research
- Identify and prioritise research opportunities to inform our experience strategy
- Synthesise findings into actionable insights to drive business decisions
- Develop and execute UX research roadmaps to ensure alignment with business objectives
- Conduct competitor analysis to stay ahead of the market
- Run workshops with internal stakeholders to ensure cross-functional collaboration
- Lead Service Design
- Analyse and improve customer and employee experiences to drive business growth
- Map out end-to-end service delivery processes to identify areas for improvement
- Integrate findings from UX research to inform design decisions
- Generate recommendations for improvement areas to drive business impact
- Advocate for a Customer-Focused Approach
- Embed a customer-centric mindset across the organisation
- Collaborate with cross-functional teams to drive business outcomes
- Manage and Mentor a Team of Designers
- Foster growth and best practice in design to drive business success
- Develop and implement training programs to upskill designers
Requirements
- A track record in UX design, service or experience design, or a human behaviour role
- Proven hands-on UX research experience, including qualitative and quantitative research methods
- Strong analytical and strategic thinking skills
- Demonstrated visualisation techniques such as journey mapping and service mapping
- Strong understanding of UX design principles and process
- Experience working in an Agile environment
- Proficiency with UX tools such as Figma
- Experience mentoring UX Designers
What We Offer
- Not-for-profit salary packaging benefits, including novated leasing
- Competitive market salary along with annual individual and company incentives
- Discounted gym memberships and health insurance
- Learning and training opportunities
- Subsidised study opportunities
- Paid subscription to Calm as part of our commitment to health and wellbeing
- Inclusive leave policy to swap and recognise significant events that fall outside of our public holidays
- Workation leave – work remotely anywhere for 10 days of the year
About Us
Open Universities Australia Pty is committed to fostering an inclusive and diverse workplace, reflecting the diversity of the marketplace we serve. We encourage candidates from all backgrounds to apply, even if they don't meet all the requirements listed. We value unique perspectives and experiences that can contribute to our mission of helping students transform their lives.
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