UX Research and Service Design Lead

1 week ago


Australia Open Universities Australia Pty Full time

About the Role

We are seeking an experienced UX Research and Service Design Lead to join our dynamic team at Open Universities Australia Pty. As a key member of our team, you will play a pivotal role in shaping exceptional user experiences and driving strategic impact.

Key Responsibilities

  • Lead UX Research
    • Identify and prioritise research opportunities to inform our experience strategy
    • Synthesise findings into actionable insights to drive business decisions
    • Develop and execute UX research roadmaps to ensure alignment with business objectives
    • Conduct competitor analysis to stay ahead of the market
    • Run workshops with internal stakeholders to ensure cross-functional collaboration
  • Lead Service Design
    • Analyse and improve customer and employee experiences to drive business growth
    • Map out end-to-end service delivery processes to identify areas for improvement
    • Integrate findings from UX research to inform design decisions
    • Generate recommendations for improvement areas to drive business impact
  • Advocate for a Customer-Focused Approach
    • Embed a customer-centric mindset across the organisation
    • Collaborate with cross-functional teams to drive business outcomes
  • Manage and Mentor a Team of Designers
    • Foster growth and best practice in design to drive business success
    • Develop and implement training programs to upskill designers

Requirements

  • A track record in UX design, service or experience design, or a human behaviour role
  • Proven hands-on UX research experience, including qualitative and quantitative research methods
  • Strong analytical and strategic thinking skills
  • Demonstrated visualisation techniques such as journey mapping and service mapping
  • Strong understanding of UX design principles and process
  • Experience working in an Agile environment
  • Proficiency with UX tools such as Figma
  • Experience mentoring UX Designers

What We Offer

  • Not-for-profit salary packaging benefits, including novated leasing
  • Competitive market salary along with annual individual and company incentives
  • Discounted gym memberships and health insurance
  • Learning and training opportunities
  • Subsidised study opportunities
  • Paid subscription to Calm as part of our commitment to health and wellbeing
  • Inclusive leave policy to swap and recognise significant events that fall outside of our public holidays
  • Workation leave – work remotely anywhere for 10 days of the year

About Us

Open Universities Australia Pty is committed to fostering an inclusive and diverse workplace, reflecting the diversity of the marketplace we serve. We encourage candidates from all backgrounds to apply, even if they don't meet all the requirements listed. We value unique perspectives and experiences that can contribute to our mission of helping students transform their lives.



  • Australia Tbwa ChiatDay Inc Full time

    About the RoleWe are seeking a highly experienced Senior Manager, UX Research and Strategy to lead our UX Research team and drive strategic initiatives that inform our product vision and strategy. Reporting directly to the VP, UX, you will be responsible for developing and executing a comprehensive UX research strategy that aligns with our business goals and...

  • Senior UX Designer

    7 days ago


    Australia SHOPLINE Full time

    About SHOPLINESHOPLINE is a leading e-commerce platform in Asia, providing a comprehensive suite of services to empower merchants to succeed in omnichannel retailing and cross-border commerce.Job SummaryWe are seeking a highly skilled Senior UX Designer to join our team. As a Senior UX Designer, you will be responsible for conducting user research, designing...

  • Senior UX Designer

    5 days ago


    Australia Suncorp Full time

    About the RoleWe are seeking a highly skilled Senior UX Designer to join our team at Suncorp. As a key member of our digital experience team, you will be responsible for driving and progressing our digital experiences across our insurance brand customer applications.Key ResponsibilitiesLead the communication of design recommendations across product delivery...

  • UI/UX Designer

    1 week ago


    Australia Nordstarsolutions Full time

    About Nordstar SolutionsWe are a team of innovators dedicated to creating cutting-edge digital experiences that drive business success. Our vision is to establish a trusted platform that enables productive and healthy enterprises in a world of digital and remote everything.Job SummaryWe are seeking a highly skilled UI/UX Designer to join our team. As a UI/UX...


  • Australia Aware Super Full time

    About Aware SuperAware Super is a leading profit-for-members superannuation fund, dedicated to providing innovative and member-centric digital experiences. Our mission is to reimagine a new way forward for our 1.1 million members and their communities.Your New RoleWe are seeking a highly skilled Senior UX/UI Designer to contribute to the design and delivery...


  • Australia Spin Virtual Solutions Inc Full time

    Job DescriptionSpin Virtual Solutions Inc is seeking a highly skilled and experienced Senior User Experience (UX) Designer to join our team. As a UX Designer, you will play a crucial role in creating user-centered design solutions that meet the needs of our clients.Key Responsibilities:User Research: Collaborate with project managers and developers to gather...

  • Senior UX Designer

    1 week ago


    Australia Crypto Recruit Full time

    CryptoRecruit is seeking a highly skilled Senior UX Designer to join our team and contribute to the development of innovative blockchain solutions.About the RoleThis is a fantastic opportunity to work with a leading blockchain development company, building out applications across finance, DeFi, NFT's, and general blockchain SaaS solutions.Key...


  • Australia Stone Digital Pty Limited Full time

    Job Summary: We are seeking an experienced and talented UX Designer to join our team at Stone Digital Pty Limited. The successful candidate will be responsible for creating high-quality user experience designs for our clients, with a strong focus on website design. The ideal candidate should have strong communication skills, an eye for detail, and the...

  • UX/UI Designer

    7 days ago


    Australia The Working Party Full time

    About the RoleWe are seeking a talented UX/UI Designer to join our team at The Working Party, a leading e-commerce agency that specializes in creating best-in-class online stores for retailers with complex technical requirements.As a UX/UI Designer, you will play a critical role in elevating our clients' online presence and delivering compelling customer...


  • Australia Kirra Services Full time

    **About the Role**Kirra Services, a Supply Nation Certified ICT Service Provider, is seeking a skilled UX Design Specialist to join our team. As a UX Design Specialist, you will be responsible for developing digital products with interaction and interfaces that meet agreed usability and accessibility requirements.**Key Responsibilities**Develop user-centered...

  • UX/UI Designer

    1 week ago


    Australia Invedent Full time

    Job Title: UX/UI Designer - SaaS ApplicationAbout InvedentInvedent is a leading Australian-based software company that specializes in inventory management and marketplace solutions for dental practices. We are seeking an exceptional UX/UI Designer to join our team and contribute to the development of our SaaS application.Job SummaryWe are looking for a...


  • Australia FullStackTechies Full time

    About the RoleWe are seeking a highly skilled Figma UI/UX Designer to join our team at FullStackTechies. As a key member of our design team, you will be responsible for creating user-centered design solutions that meet the needs of our clients.Key ResponsibilitiesUser Research: Conduct user research to understand the needs, behaviors, and pain points of our...


  • Australia Apps Mav Full time

    About the RoleWe are seeking a highly skilled Senior UI and UX Designer to join our team at Apps Mav. As a Senior UI and UX Designer, you will play a crucial role in creating engaging and user-friendly experiences for our customers.Key ResponsibilitiesGather and evaluate requirements from the team to design and develop wireframes, mockups, UI prototypes, and...

  • UI/UX Designer

    1 week ago


    Australia EXOPM Full time

    About EXOPMEXOPM is a leading provider of digital solutions for enterprises. Our team is dedicated to creating innovative and user-friendly products that meet the evolving needs of our clients.Job SummaryWe are seeking a highly skilled UI/UX Designer to join our team. The ideal candidate will have a strong portfolio of work that demonstrates their ability to...


  • Australia X15ventures Full time

    About the RoleX15ventures is seeking a highly skilled and experienced Lead Product Designer to join our team. As a key member of our design team, you will play a pivotal role in shaping the strategic design of our lending operations platforms and systems.Key ResponsibilitiesLead the innovation and strategy of services and platforms that underpin our internal...


  • Australia X15ventures Full time

    About the RoleWe are seeking a highly skilled Senior Experience Designer to join our team at X15ventures. As a key member of our collaborative team, you will work closely with our product and tech teams to create best-in-class user experiences for our customers.Key ResponsibilitiesDesign and deliver world-class human-centred design experiences that meet the...


  • Australia Atlassian Full time

    About the RoleThe Jira Design team is responsible for transforming Jira into a modern work management solution for every team. As a Lead Product Designer, you will play a key role in delivering top-notch experiences by mentoring our design team, leading strategic design initiatives, and connecting multiple projects to a cohesive vision.Key...


  • Australia Overjet Limited Full time

    About Overjet LimitedOverjet Limited is a leading provider of dental AI solutions, serving thousands of dental providers and insurers worldwide. Our mission is to improve oral health for all, and we're seeking a talented Senior Product Designer to join our team.The RoleWe're looking for a seasoned Product Designer to play a key role in shaping our Practice...


  • Australia HCM Australia Full time

    About the OpportunityThis 12-month contract position is an exciting opportunity to join the HCM Australia team as a Senior User Experience Designer. As a key member of our Design and Strategy team, you will work closely with our Business Analysis and User Experience (UX) Design projects team to deliver business analysis and UX design services aimed at...


  • Australia Research Council Full time

    Job SummaryThe Research Council is seeking a highly skilled Reward and Benefits Lead to join our team. As a key member of our Human Resources department, you will be responsible for developing and implementing reward strategies that align with our business goals and employee engagement.Key ResponsibilitiesDevelop and implement compensation and benefits...