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Senior User Experience Designer

2 months ago

Australia HCM Australia Full time

About the Opportunity

This 12-month contract position is an exciting opportunity to join the HCM Australia team as a Senior User Experience Designer. As a key member of our Design and Strategy team, you will work closely with our Business Analysis and User Experience (UX) Design projects team to deliver business analysis and UX design services aimed at various uplift initiatives within the Government.

Main Responsibilities

  • Lead Research and Analysis

As a Senior User Experience Designer, you will lead research with customers using co-design techniques, including observational studies, customer interviews, prototyping, and other forms of qualitative and quantitative research, to uncover insights, learn about user behavior, and verify design concepts.

Develop Documentation and Artifacts

You will develop documentation identifying business problems, research findings, and create artifacts to map user pain points, journey maps, service blueprints, and personas to support timely project delivery.

Communicate Design Concepts

You will communicate concepts through storytelling and prototypes ranging from low to high fidelity (including, for example, wireframes, click-throughs, and interactive prototypes).

Identify and Test Assumptions

You will identify, articulate, and test the viability and feasibility of assumptions with customers and stakeholders.

Contribute to Project Delivery

You will contribute to the development of estimates for human resourcing efforts/cost for design activities, and discovery and design phases.

Collaborate with Stakeholders

You will work closely with other areas within the organisation to promote the value of a great design in achieving positive business and community outcomes.

Stay Up-to-Date with Industry Trends

You will identify and adopt relevant industry trends into the work of the sections that enable innovative government service delivery that can be applied to provide better outcomes.

Requirements

  • Advanced Knowledge of Human Centred Design

You will have advanced knowledge and demonstrated experience of Human Centred Design (HCD) practices and Design Thinking.

Experience in Government Organisations

You will have 5-10 years experience working in a similar role for government organisations.

Design Capabilities

You will have excellent design capabilities developing journey maps, personas, empathy maps, service blueprints, and other HCD artifacts.

User Research Experience

You will have demonstrated ability and experience in conducting user research.

Communication Skills

You will have excellent written and oral communication skills, including strong facilitation skills.

Teamwork and Collaboration

You will be able to work as part of a multi-disciplinary team in an agile development environment.

Location and Remuneration

This role is based in the ACT, with a focus on 2/3 days onsite each week. You will be remunerated at a rate of $150 - $160 per hour, plus superannuation.