Senior Customer Experience Expert
2 days ago
We are seeking a seasoned customer experience expert to lead our efforts in designing impactful solutions that drive value for customers and the business.
This is a unique opportunity to contribute to seamless, inclusive, and meaningful customer experiences across digital, in-centre, and phone interactions.
The ideal candidate will have a proven track record of transforming insights into actionable solutions that reduce pain points and enhance customer satisfaction.
Key Responsibilities- Lead customer research and insight-driven design during discovery phases.
- Map customer journeys and identify pain points across digital and physical touchpoints.
- Create wireframes, prototypes, and high-fidelity mock-ups using industry-standard tools.
- Facilitate co-design workshops and apply design thinking and lean methodologies.
- Develop customer experience strategies aligned with operational processes.
- Influence senior leadership through compelling business cases and strategic recommendations.
- 2–5 years of experience in CX/UX design, ideally within the health sector.
- Proficiency in human-centered design, user testing, and customer research.
- Experience with LEAN or Six Sigma methodologies (Green Belt desirable).
- Strong visual design and UX capabilities.
- Excellent communication, collaboration, and time management skills.
We welcome applicants who share our commitment to delivering exceptional customer experiences. The successful candidate will be passionate about driving innovation and making a tangible impact on people's lives.
About UsWe are an Equal Opportunity Employer dedicated to creating a diverse and inclusive culture. We encourage applications from talented individuals from diverse backgrounds.
We offer a range of benefits including flexible work arrangements, employee wellness programs, and opportunities for professional growth and development.
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