Senior Customer Experience Expert

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000

About this role

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This is a key position within the Customer Experience Team, responsible for driving seamless and impactful customer experiences through strategic initiatives, data analysis, and collaboration with stakeholders.

We are seeking a professional with a passion for analytics and customer insights to join our team. In this role, you will work closely with colleagues to analyse customer data, surface meaningful insights, and design experiments to enhance the end-to-end customer journey.

Key responsibilities:

  • Drive and manage CX programs – Oversee the planning, coordination, and execution of customer experience initiatives, ensuring they meet objectives and are effectively communicated across teams.
  • Identify opportunities for improvement – Collaborate with stakeholders to diagnose the root causes of challenges affecting customer experience.
  • Test and implement solutions – Work cross-functionally to design, test, and implement scalable initiatives that enhance the customer experience.
  • Leverage data for insight – Confidently query and interpret data at the appropriate level of detail, partnering with analytics experts to drive evidence-based improvements.
  • Engage stakeholders effectively – Clearly articulate recommendations, trade-offs, and implications of customer experience initiatives.
  • Own BAU work streams – Maintain regular reporting processes (e.g. dashboards, performance tracking), ensuring stakeholders have timely access to customer experience metrics and trends.

The skills and qualifications we're looking for:

  • Consulting or in-house strategy / data & analytics experience
  • A true passion for data as advanced analytics skills or SQL are required
  • Strong communication and stakeholder management skills
  • Comfort with ambiguity and vague problem solving
  • Curiosity, a growth mindset and willingness to learn in a fast-paced environment

Benefits of working with us:

You'll be part of a dynamic and supportive team that's passionate about delivering exceptional customer experiences. We offer a collaborative and inclusive work environment, with opportunities for growth and development.

What we can offer:

  • A competitive salary and benefits package
  • A dynamic and supportive team environment
  • Opportunities for growth and development

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