Customer Experience Expert

3 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $40,000 - $70,000
About Our Team

We are a dynamic group of professionals bringing big brands to life in airports and travel hubs.

Our team members provide outstanding customer service, expert product recommendations, and stay ahead of trends with ongoing professional training.

This role requires great flexibility as an airport environment is open for wide hours.

Key Responsibilities:
  • Deliver exceptional customer experiences & expert product guidance
  • Stay informed about industry trends with ongoing professional development
  • Ensure the store remains vibrant & well-stocked
  • Process transactions efficiently & smoothly
  • Assist customers with queries in a friendly & professional manner
What We're Looking For
  • Passion for delivering excellent customer service & sales performance
  • Confident communicator with a positive attitude
  • Well-groomed & professionally presented
  • Retail experience a plus, but not essential - we'll train you
  • Flexible availability (early mornings, nights, weekends & holidays)
  • Valid working rights & ability to obtain an Aviation Security ID Card
Perks & Benefits

We value our employees and offer a range of benefits to support their well-being and career development.

  • Parking - No one likes paying for it. We offer free/subsidised airport parking for our employees
  • Staff Discounts - You'll get exclusive discounts on products in our stores + extra savings on water and hot beverages
  • Career Development - Our Better Together development program offers opportunities to upskill, take on new challenges, and grow your career within our vibrant network
  • Paid Parental Leave - We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
  • Employee Referral Program - Refer your awesome network to our team and if they're hired, you'll receive a reward + you'll go into the running to win an end-of-year bonus
  • Wellbeing Leave & Employee Assistance Program - From day one our permanent employees receive a paid Wellbeing Leave day, and everyone has access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it
  • Work in a Dynamic Airport Environment - Where no two days are the same

We Value Diversity & Inclusion At our company, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.

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