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Customer Experience Expert

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Sydney, New South Wales, Australia beBeeAmbassador Full time $55,000 - $75,000

Rapha is a global movement of cycling enthusiasts who share a passion for the sport and its transformative power.

The Role

As an Experiential Retail Ambassador, you will be the face of Rapha, delivering exceptional customer experiences across retail and café spaces within vibrant Clubhouses.

  • Main Responsibilities:
  • Engage with visitors to build lasting relationships and deliver world-class service.
  • Maintain seamless interactions between areas, providing expert product knowledge and showcasing our range solutions.
  • Drive sales by understanding customers' needs and presenting suitable options.
  • Provide top-notch product knowledge and recommend menu items from our café offerings.
  • Create an engaging environment where cycling culture can thrive.
  • Communicate positively about the brand, embodying core values: Passion, Determination, Creativity & Communication.
  • Maintain high visual merchandising and housekeeping standards.
  • Support the team in creating an inspiring working environment.
About You
  • You have experience in luxury retail environments.
  • You are passionate about delivering legendary customer experiences.
  • You have a proven track record of driving results and exceeding expectations.
  • You are personable, friendly, and a good communicator.
  • You can prioritize tasks and demonstrate initiative.
  • You have knowledge of the Rapha brand.
  • You are flexible and agile, able to adapt to business needs.
  • Interest in cycling or active sports is desirable.
  • Coffee/barista training would be an advantage.