High-Tech Support Specialist

5 days ago

Sydney, New South Wales, Australia beBeeTechSupport Full time $72,843 - $114,956

Job Overview

We are seeking a skilled professional to join our team as an Tech Support Engineer. This role involves providing technical support and assistance to our staff on-site at our Sydney office.

The ideal candidate will have strong technical skills, excellent communication abilities, and the ability to work effectively in a team environment.

About the Role

  • Provide technical support and assistance to staff members on-site at our Sydney office.
  • Support and troubleshoot all on-site hardware devices including MacBooks, mobile devices, network infrastructure and video conferencing equipment.
  • Manage hardware assets, including maintaining accurate records, procurement, provisioning and management.
  • Support with the onboarding and offboarding of staff members.
  • Contribute to our global support model through responding to service requests via our service channels.
  • Provide AV support for all events in Sydney.
  • Contribute to IT Group & Tech Support Team goals to continually improve our service delivery model.
  • Proactively use AI and automation to enhance personal productivity and contribute to team efficiency.

Requirements

  • You must be able to deliver exceptional customer service and support users on-site.
  • You should be skilled in supporting MDM-managed Apple/Mac hardware in an enterprise environment.
  • You should be experienced in administering and supporting tools such as Google Workspace, Okta, Jira, Confluence, Slack, and Zoom.
  • You should be confident managing employee onboarding and offboarding, including access provisioning/de-provisioning and hardware logistics.
  • You should be adept at supporting office infrastructure, including networking, meeting rooms, event spaces, and printers.
  • You should be experienced in managing hardware assets, engaging with vendors, maintaining records, and overseeing distribution.
  • You should communicate clearly and effectively, with strong verbal and written skills, and contribute to user and technical documentation.
  • You should thrive in managing multiple, competing tasks and priorities with ease.
  • You should be comfortable working as part of a globally distributed team.
  • You should have hands-on experience using AI in your work to drive greater impact.

What We Offer

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary package.

How to Apply

To apply for this role, please submit your resume and cover letter outlining your relevant skills and experience.

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