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Tech Support

2 weeks ago

Sydney, New South Wales, Australia The Onset Group Full time

Overview
Sshh
Can You Keep a SECRET?
Specialist Helpdesk / Technician | Windows 10/11
Williamtown, NSW
12 Month Contract (Potential to Extend)
NV1 Clearance Required
Ready to put your tech skills to work... under wraps?
Join a globally respected private organisation supporting an Australian Government operation.
This is your chance to work behind the scenes—literally—with a team that operates at SECRET and TOP SECRET clearance levels.
Why this role?
Long-term career potential: Start on contract, with future opportunities for permanency.
Security-cleared?
You're already in rare company—this role opens doors to future opportunities.
Work on impactful projects with real-world importance.
What you'll be doing
Provide IT support and troubleshoot moderately complex delivery systems or network issues.
Escalate and coordinate with vendors on hardware or networking problems.
Assist with configuration management of basic computing delivery systems.
Ensure documentation is kept up to date and aligned with policies and procedures.
Respond to service desk tasks and support tickets in a timely, professional manner.
Ensure IT operations meet industry standards and compliance requirements.
What we're looking for
3+ years' experience in PC support, specifically Windows 10/11 environments.
Strong understanding of networked PCs and peripherals.
Excellent communication and troubleshooting skills.
Certificate-level IT qualifications (and ideally 4+ years' relevant experience).
Ability to work independently, take initiative, and follow through.
NV1 clearance (Australian Citizens only).
Willingness to travel to remote sites as needed, and occasionally work out-of-hours/on-call.
Valid driver's license.
Bonus points if you
Have experience in secure environments
Thrive in fast-paced, high-trust teams
Love tech but also like keeping things hush-hush
Interested?
Apply online or reach out to Steven at.
Top-secret tech support isn't for everyone.
But if you've got the clearance, we've got the opportunity.
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