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High-Tech Support Expert
2 weeks ago
Solution-oriented and proactive professional required to provide technical assistance to enterprise customers. The ideal candidate will possess excellent communication skills, analytical mindset, and hands-on experience in troubleshooting Linux operating systems and containerization/orchestration technologies.
Key Responsibilities:- Provide prompt and effective support to resolve technical issues related to SUSE products.
- Develop strong relationships with assigned accounts' technical staff to gain first-hand knowledge of their deployments and business needs.
- Identify and address technical and business challenges by familiarizing yourself with customers' environments.
- Formulate solutions tailored to meet customer expectations through collaboration with internal teams and external partners.
The role requires a bachelor's degree or equivalent experience, 5 years of relevant experience in high-tech industries, and extensive knowledge of Linux and software companies.
This is an individual contributor position reporting to the Service Delivery Manager. Occasional travel to customers' sites may be necessary.
