Tech Support Specialist
2 weeks ago
We are seeking an experienced Tech Support Specialist to join our team. This is a great opportunity for someone who is passionate about providing excellent customer service and support.
Job Description:
The successful candidate will be responsible for providing technical support to end-users via phone, email, and in-person. They will also be required to troubleshoot and resolve hardware and software issues, as well as provide training and guidance to staff on the use of technology.
Key Responsibilities:
- Provide technical support to end-users via various channels
- Troubleshoot and resolve hardware and software issues
- Provide training and guidance to staff on the use of technology
- Collaborate with other teams to resolve complex technical issues
- Stay up-to-date with new technologies and trends
Requirements:
To be successful in this role, you will need:
- At least three years of experience in a similar role
- Strong understanding of Microsoft technologies including Office, O365, Windows 10 Pro, Server, Active Directory etc.
- Experience of supporting end-user access management tools such as Active Directory
- Basic troubleshooting skills for mobile devices specifically Apple iOS / MacOS and Android
- Proven experience in Desktop Support utilising a computerised Service Management Ticketing System
- Superior Customer Service skills and solid interpersonal, written, and oral communication skills
- Diligence to adhere to security and regulatory processes
Benefits:
This is a fantastic opportunity to develop your skills and progress to other roles in the future.
What We Offer:
We offer a competitive salary, comprehensive training program, and opportunities for career growth and development.
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