Senior Client Service Specialist

2 weeks ago


Sydney, New South Wales, Australia RELX Trading Australia Pty Limited Company Full time

About RELX Trading Australia Pty Limited Company

We are seeking an experienced Senior Client Service Specialist to join our team in Australia.

Job Description:

Main Responsibilities
  • Act as the primary support contact for strategic accounts, managing queries and coordinating responses.
  • Provide data-driven insights to drive strategic engagement activities and identify opportunities and risks with key clients.
  • Manage customer service escalations, resolve issues, and address customer concerns to prevent recurrence.
  • Collaborate with various teams to ensure issue resolution within SLA and proactively identify service improvements.
  • Support Relationship Directors in building proposal documentation and providing overall support for contract renewal and new opportunities.
  • Attend regular operational review meetings with customers and drive service management improvements.
  • Maintain regular customer communication and provide product/business updates in collaboration with internal teams.
Requirements
  • Possess excellent communication and interpersonal skills.
  • Be able to effectively manage customer escalations and resolve issues.
  • Possess the ability to collaborate with cross-functional teams.
  • Be capable of supporting Relationship Directors in achieving account objectives.
  • Have a proactive approach to identifying ways of increasing usage and engagement.
  • Be able to understand internal company structure to support global accounts.
  • Possess excellent organizational and project management skills.
Salary & Benefits

We offer a competitive salary range of $70,000 - $90,000 per annum, depending on experience. Additionally, we provide a range of benefits including discounted health plan rates, life assurance, income protection, and flexible working arrangements.



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