Senior Client Service Specialist
2 weeks ago
About RELX Trading Australia Pty Limited Company
We are seeking an experienced Senior Client Service Specialist to join our team in Australia.
Job Description:
Main Responsibilities- Act as the primary support contact for strategic accounts, managing queries and coordinating responses.
- Provide data-driven insights to drive strategic engagement activities and identify opportunities and risks with key clients.
- Manage customer service escalations, resolve issues, and address customer concerns to prevent recurrence.
- Collaborate with various teams to ensure issue resolution within SLA and proactively identify service improvements.
- Support Relationship Directors in building proposal documentation and providing overall support for contract renewal and new opportunities.
- Attend regular operational review meetings with customers and drive service management improvements.
- Maintain regular customer communication and provide product/business updates in collaboration with internal teams.
- Possess excellent communication and interpersonal skills.
- Be able to effectively manage customer escalations and resolve issues.
- Possess the ability to collaborate with cross-functional teams.
- Be capable of supporting Relationship Directors in achieving account objectives.
- Have a proactive approach to identifying ways of increasing usage and engagement.
- Be able to understand internal company structure to support global accounts.
- Possess excellent organizational and project management skills.
We offer a competitive salary range of $70,000 - $90,000 per annum, depending on experience. Additionally, we provide a range of benefits including discounted health plan rates, life assurance, income protection, and flexible working arrangements.
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