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APAC Senior Customer Service Director

2 months ago

Sydney, New South Wales, Australia bta Sales Full time

Unlock Your Potential in a Dynamic Customer Service Role

This is an exciting opportunity to lead customer service across the APAC region for a global business, offering great career development, a generous bonus scheme, and the chance to work with high-quality products in the medical and healthcare industry. In return for your efforts, you will earn a base salary of up to $150k plus superannuation. Additional benefits include:

Bonuses: Maximise your earning potential with a performance-based bonus of up to 10% of your salary

Career: Working for a large, international company provides scope for career growth and development

Work-life balance: The position offers office-based responsibilities, providing you with stability and structured work hours

Leadership: This senior management position leads customer service teams across the entire APAC region

Impact: You can define and implement customer service strategies and continuous improvement processes

Diversity: The role involves engagement with a wide range of clients, including in medical devices, hospitals, and healthcare, providing variety to the role

Professional development: There's potential to collaborate with global leaders and drive business decisions, which can significantly enhance your management skills

Reputation: Work with well-regarded products and maintain a reputation for customer excellence

About the Role

Main tasks: The primary function of this role is to lead the customer service strategy across the APAC region in alignment with global business objectives, ensuring customer needs are met, and the company's reputation for customer excellence is maintained

Other tasks:

Manage customer service supervisors and teams across APAC

Drive continuous improvement in customer service and order management processes

Collaborate with regional and global leaders to support business decisions

Monitor regional performance and implement corrective actions as needed

Present monthly business analytics and commentary to guide strategy

Promote and participate in environmental, health, and safety initiatives

About the Company

bta Sales is a globally recognised leader in delivering high-quality medical products and services, with a strong reputation for excellence and innovation. As part of this dynamic and forward-thinking organisation, you'll benefit from rewarding career development opportunities, a collaborative environment, and a culture that values continuous improvement, work-life balance, and personal growth. With a strong foothold in the healthcare industry, the company is committed to delivering top-quality equipment, consumables, and services while offering diverse pathways for staff who aspire to leadership roles or specialisations. Joining this business means being part of an organisation that invests in its people and their future.

Requirements

  • Extensive experience & skills in customer service & team leadership
  • Full working rights in Australia or New Zealand
  • English & Japanese language skills, both written & verbal

Desirable Qualifications

  • Experience in the medical devices, healthcare, or related sectors
  • Tertiary qualifications in business or a related discipline
  • Proven ability to manage complex, strategic projects
  • Advanced skills in Microsoft Office & Oracle