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Senior IT Service Manager APAC
2 months ago
Job Title: Senior IT Service Manager APAC
Location: Sydney Office (McMahons Point) - Hybrid working available
Reporting to: Director of Technology APAC, Production & Operations (Design + Engineering)
Right to work: Candidates must have full Australian working rights
Purpose of the role:
The Senior Service Manager is responsible for the day-to-day management of the tech function in the APAC region, including the management of Servicedesk tickets and leadership and mentoring of a small APAC-based IT Support Team. This role will also lead the continuous improvement of processes and systems, promoting strong collaboration across the global and regional technology teams.
Key Responsibilities and Accountabilities:
- Communicates complex written and spoken information and ideas to multidisciplinary stakeholders and can explain technical concepts to non-technical colleagues.
- Responsible for the development of technical support functions, including formulating local policy, development, and management of support staff.
- Overarching management of technical incidents, change management, and requests through the global Service desk system for the APAC business.
- May support ad-hoc teams, familiarizing team members with a specialist project.
- Engaging global stakeholders on projects and utilizing persuasion skills for selling/promotion of ideas and services; negotiating to achieve win-win outcomes.
- Solves complex problems using analysis and information from a range of sources.
- Has subject matter specialist knowledge of WINTEL, MACOS, AWS, and O365 environments.