Guest Experience Host

1 month ago

Surfers Paradise, Queensland, Australia Travel + Leisure Co. Full time
Deliver Exceptional Guest Experiences

At Travel + Leisure Co., we're passionate about putting the world on vacation. As a Guest Experience Host, you'll play a vital role in delivering exceptional experiences for our guests. If you're enthusiastic about customer service and have a passion for the local area, we'd love to hear from you.

Your Key Responsibilities

  • Manage the activities and performance of Guest Experience Hosts in the absence of the Guest Experience Host Manager
  • Schedule onsite resident guests for Owner Updates or regular Club presentations, as appropriate, during their stay at the resort property
  • Greet and register owners and guests, providing information on local area attractions
  • Complete all department-related paperwork, utilizing communication equipment including telephones, facsimiles, and computers
  • Meet guests face-to-face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
  • Establish commonality and build rapport with customers to ensure an exceptional experience is delivered
  • Work closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check-in process
  • Clearly articulate the benefits of traveling within the Wyndham Destinations community
  • Meet targets and KPIs as set by the business
  • This role requires you to be available for weekend and public holiday shifts.

Your Rewards

Build your career with a value-driven organization that promotes continual growth and development for its people. Some of our many benefits on offer include:

  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
  • Great career development opportunities

What We're Looking For

To be successful in this role, you'll need:

  • Previous experience within a similar hotel position
  • Genuine passion for customer service and the local area
  • Excellent communication skills with strong interpersonal skills
  • Enthusiastic, self-motivated, and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) advantageous
  • Ability to recognize and solve problems in the workplace
  • Ability to work a flexible schedule, including nights, weekends, public, and school holidays.
Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

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