Operations Manager
7 days ago
Job Title:
Operations Manager - AirsideAs an Operations Manager - Airside, you will be responsible for leading a team of professionals in providing safe, efficient, and compliant ground handling services.
Main Responsibilities:- Lead and develop supervisory teams to deliver high-quality service.
- Drive continuous improvement across service quality, safety, and operational performance.
- Maintain strong relationships with airline partners through effective communication and collaboration.
- Collaborate with internal stakeholders to ensure seamless operations across customer service and ramp functions.
- Foster a positive workplace culture that promotes inclusivity and respect.
- Achieve operational KPIs including on-time performance, baggage handling, customer satisfaction, and compliance.
Requirements:
- Proven leadership experience in aviation or a similar fast-paced environment.
- Strong background in ramp operations and supervisory functions.
- Excellent organisational, decision-making, and problem-solving skills.
- Sound knowledge of airline handling manuals, dangerous goods, and compliance requirements.
- Skilled in managing emergency response procedures and maintaining security standards.
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