Aged Care Leader with Operational Expertise

3 weeks ago

Templestowe Lower, Victoria, Australia Mercy Aged and Community Care Ltd Full time
Job Summary:
Aged Care Leader with Operational Expertise

We are seeking an experienced Service Manager to lead our aged care team at Mercy Place Templestowe. As a Service Manager, you will be responsible for delivering high-quality operational and clinical services, including allied health, hospitality, lifestyle, and community activities.

About Us:
Mercy Health is a leading provider of aged care services in Australia, with over 100 years of experience in caring for older people. We are committed to providing exceptional care and support to our residents, their families, and the wider community.

Your Role:
As a Service Manager, you will be responsible for leading a team of dedicated professionals who provide care and support to our residents. Your key responsibilities will include:
  • Leading a culture that promotes positivity and safety while delivering our Model of Care that focuses on the individual emotional and physical needs of the resident.
  • Liaising with all stakeholders to deliver best practice operational and clinical services.
  • Managing budgets and resources effectively to ensure efficient delivery of services.
  • Providing leadership and guidance to staff to promote continuous improvement and professional development.

Requirements:
To be successful in this role, you will need to have:
  • Strong HR and people management skills, including staff leadership and development, succession planning, and change management in a residential aged care environment.
  • High-level communication and interpersonal skills, with proven ability to engage residents, families, the community, and both internal and external stakeholders.
  • Business acumen, including operations, budgets, efficient rostering, and occupancy.
  • Aged care knowledge relating to AN-ACC, accreditation, and expected aged care standards.
  • The ability to unite and lead a team that is focused on high performance in a values-driven culture.
  • Demonstrated understanding of person-centred care and ability to work in a team environment.

Benefits:
We offer a range of benefits, including:
  • Salary package up to AU$110,000 per annum (dependent on qualifications and experience).
  • Ongoing professional development and career progression opportunities.
  • Generous salary packaging options.
  • Access to retail discounts across financial, healthcare, travel, and other services.
  • Health and wellbeing programs, including Employee Assistance Program and Fitness Passport.

Why Choose Us:
We are a values-driven organisation that prioritises the well-being and dignity of our residents. We offer a supportive and inclusive work environment that encourages collaboration and continuous learning. If you are passionate about delivering exceptional care and support to older people, we would love to hear from you.

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