Clinical Operations Manager

3 days ago

Ipswich, Australia beBeeLeadership Full time $145,606 - $153,869

Job Title: Practice Leader

About the Role:

We are seeking a highly skilled and experienced practice leader to join our team. The success of this role is driven by their ability to co-ordinate the business, people, operations and services of the clinic.

  • Overseeing all operational and people matters within the clinic and is responsible for communications, procedures and business services.
  • Leading on all employee matters including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training and development.
  • Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments.
  • Managing the financial performance of the clinic, stock control, procurement, accounts, budgets and profit and loss.
  • Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards.
  • Working closely with Clinical Leaders to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic.
  • Working closely with Regional Managers to champion change, improve clinic performance, drive client engagement and create high performing service environments.
  • Leading on company initiatives, projects and technology.
  • Bringing a transparent leadership style focused on collaboration and engagement.
About You:

We require an experienced practice leader or head nurse who has:

  • A minimum of 2 years experience in a practice leadership or head nurse role in a veterinary or animal related field.
  • A commitment to delivering exceptional service excellence and clinical care.
  • Experience with practice management systems or appointment book management skills and are computer literate.
  • Strong problem solving, decision making and organisational skills.
  • A good understanding of people and employment obligations.
  • A good knowledge of workplace health and safety regulations.
  • Experience or interest in change champion and project management.
  • A genuine, warm and supportive style that enjoys caring for people who care for animals.

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