Lead Veterinary Clinic Manager

1 week ago

Ipswich, Australia beBeeVeterinary Full time $145,606 - $153,869
Lead Veterinary Clinic Manager Opportunity

We are seeking an experienced and highly skilled Lead Veterinary Clinic Manager to oversee the operational and people matters within our busy clinic. This is a full-time opportunity for someone who thrives on managing day-to-day operations, with a focus on delivering exceptional customer experiences and fostering a positive work environment.

About the Role:
  • Manage all operational and people matters within the clinic, including communications, procedures, and business services.
  • Oversee employee matters, including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, performance management, training, and development.
  • Be highly engaged in customer experience and loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution, and compliments.
  • Ensure the financial performance of the clinic through effective management of stock control, procurement, accounts, budgets, and profit and loss.
  • Lead on work health and safety compliance, facilities maintenance, assets, equipment, cleaning, and presentation standards.
  • Work closely with Clinical Leaders to uphold industry standards, innovation, clinical governance, and strategic direction.
  • Collaborate with Regional Management to champion change, improve clinic performance, drive client engagement, and create high-performing service environments.
  • Lead company initiatives, projects, and technology implementation.
About You:
  • At least 2 years in a veterinary leadership or head nurse role in a veterinary or animal-related field.
  • Commitment to high standards of service excellence and clinical care.
  • Experience with practice management systems or appointment book management skills and computer confidence.
  • Strong problem-solving, decision-making, and organizational skills.
  • Good understanding of employment obligations and workplace health and safety regulations.
  • Experience or interest in change championing and project management.
  • A genuine, warm, and supportive style that enjoys caring for people who care for animals.

This is a fantastic opportunity for a motivated individual to make a real impact in a dynamic and rewarding veterinary clinic. If you're passionate about delivering exceptional service and leading a team, we'd love to hear from you.

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